Effective date: 11-11-2026
Welcome to Zivanta.
These Terms and Conditions govern your use of zivantacreations.com and purchases made through our website.
Zivanta is operated by Sumit Shukla, sole proprietor as Zivanta Creations, referred to in these terms as “Zivanta”, “we”, “us” or “our”.
GSTIN: 09FHYPS8634E1ZC
Please read these terms together with our Privacy Policy, Shipping Policy, Cancellation Policy, Return Exchange and Refund Policy, Product Disclaimer and Grievance Redressal Policy.
1. Eligibility and customer information
Orders must be placed by a person aged 18 or above who is legally competent to enter into a contract under Indian law.
Please provide accurate billing, delivery and contact information. If you discover an error, contact us promptly so that we can help correct it where possible.
Where customer accounts are available, you are responsible for keeping your login credentials confidential and notifying us of suspected unauthorised use.
2. Products and descriptions
Zivanta sells artificial or imitation jewellery, with a focus on everyday earrings.
The relevant product listing describes the item offered for sale, its price and available specifications. Styling props or accessories shown in photographs are included only where expressly stated.
We aim to present products accurately. Screen settings and lighting may cause minor perceived colour differences, but this does not excuse a material mismatch between the product supplied and its advertised description or characteristics.
Claims about materials, plating, weight, skin suitability or resistance to water and tarnishing apply only where expressly and accurately stated for the individual product.
Our Product Disclaimer provides further information about materials, finish, comfort and care.
3. Prices and applicable charges
Prices are displayed in Indian Rupees (INR).
The final amount payable, including applicable taxes and any separate charges, will be shown before you confirm your order. Standard shipping to serviceable addresses within India is free.
Any applicable COD or other payment-related charge must be disclosed before purchase. We will not add an undisclosed charge after order confirmation.
Price changes apply to future orders. We will not increase the price of an existing order without your agreement and a lawful basis.
4. Payment methods
We offer prepaid payments and Cash on Delivery, subject to availability for the selected order and delivery location.
Online payments are processed through the payment provider displayed at checkout, including Razorpay where enabled. The available payment methods are those shown during checkout.
You must use a payment method that you are authorised to use.
If your account is debited but you do not receive an order confirmation, contact us with the transaction reference. We will verify the payment status and assist with order confirmation or resolution of the payment issue.
Our support team will never require your banking password, card security code, OTP or UPI PIN to process a refund.
5. Order confirmation and fulfilment
After an order is successfully recorded, we will provide an order confirmation through the contact details supplied.
Fulfilment depends on product availability, successful payment where applicable, and delivery serviceability.
If an item is unavailable, payment cannot be verified, or another genuine issue prevents fulfilment, we will contact you about an appropriate solution or cancellation. Any payment for items we cannot supply will be refunded.
We will not substitute a different product or charge a higher amount without your agreement.
If a genuine pricing or listing error is identified, we will explain the issue and address the order in accordance with applicable law.
6. Shipping and delivery
We currently sell and deliver within India only, to serviceable addresses.
Our estimated delivery period is 5–7 business days from order confirmation, including order processing and courier transit.
For these terms, business days mean Monday to Friday, excluding public holidays.
Delivery estimates may be affected by genuine courier disruptions, severe weather, public holidays or other operational issues. We will communicate material delays when we become aware of them and assist with available solutions.
Please provide a complete address, correct PIN code and reachable mobile number. Address changes after order placement require confirmation from us.
A courier’s involvement does not remove Zivanta’s responsibility for its own delivery commitments or applicable consumer obligations.
Please refer to our Shipping Policy for further details.
7. Order cancellation
You may request cancellation before dispatch, without a cancellation fee, by contacting:
- Email: wecare@zivantacreations.com
- WhatsApp: +91 7827876062
Include your order number and the contact details used for the order.
After dispatch, we may be unable to stop delivery. We will check the available options, and any subsequent ordinary return will be handled under our Return Exchange and Refund Policy.
If Zivanta cancels an order, the corresponding payment will be refunded without a cancellation fee.
8. Returns and exchanges
You may request an ordinary return or exchange within 3 calendar days of delivery.
For a change-of-mind return or exchange, the product must be unused, unworn and unaltered, with its original packaging and supplied tags. Any hygiene seal supplied with the product must remain intact.
The 3-day period is the deadline to submit your request. It does not require the returned parcel to reach us within that period.
Contact us before sending a return. We will confirm the procedure and return address.
For an ordinary change-of-mind return or exchange, the customer bears the actual return-shipping cost. Any collection charge arranged through us will be explained before you agree to it.
For a qualifying wrong, damaged, defective or misdescribed product, Zivanta bears reasonable return-shipping costs.
Exchanges depend on availability. We will confirm any price difference before proceeding.
The ordinary 3-day window does not remove statutory remedies, including remedies for defects discovered later, misdescription, non-delivery or qualifying late delivery.
An unboxing video may assist an investigation, but its absence alone will not determine whether a genuine claim is accepted.
9. Refunds
Where a return is reasonably required, we aim to inspect the item within 3 business days of receipt. Once a refund is approved, we will initiate it within 3 business days.
For an approved cancellation or a refund that does not require a return, we will initiate the refund within 3 business days of approval.
Prepaid orders: Refunds are issued to the original payment method. After initiation, credit typically takes 7–10 business days, depending on the payment method, bank and payment provider.
COD orders: Approved refunds are transferred to a verified bank account or UPI ID agreed with the customer.
Refunds cover the amount actually paid for the affected items, including applicable taxes and other charges where refundable. Any discount allocation will be explained transparently.
We do not deduct a payment-gateway processing fee from a refund owed to you, and we do not substitute store credit for an eligible monetary refund without your agreement.
Please refer to our Return Exchange and Refund Policy for the complete process.
10. Warranty and product care
Zivanta does not provide an additional voluntary commercial warranty unless expressly offered in writing for a specific product.
This does not exclude rights or remedies for defective, deficient, wrong or misdescribed goods, or any express product promise we are legally required to honour.
Follow the care instructions supplied with your jewellery. Exposure to chemicals, moisture, friction or unsuitable storage may affect its finish over time.
Comfort and skin sensitivity vary between individuals. Product descriptions and care guidance do not replace personalised medical advice or remove responsibility for inaccurate product claims.
11. Acceptable website use
You must not use the website for fraud, unauthorised access, malicious software, unlawful transactions, infringement or deliberate interference with the website or other users.
We may take reasonable measures to investigate and address genuine misuse. Such measures will not be used to avoid obligations concerning valid orders, refunds or statutory consumer rights.
12. Intellectual property and customer submissions
Website content, branding, photographs and designs owned by Zivanta or used with permission are protected by applicable intellectual-property law.
Purchasing a product does not grant permission to commercially reproduce protected website content or branding.
If you submit a review or photograph, provide only material you have permission to share. We will obtain any necessary permission before using private customer communications or personal photographs for marketing.
13. Privacy and communications
Our Privacy Policy explains how we handle personal information, cookies, Google Analytics, Meta Pixel and customer privacy requests.
Necessary order, delivery, payment and complaint communications are separate from optional promotional communications. Purchasing a product does not automatically provide consent for unrelated marketing or advertising tracking.
14. Service disruptions and responsibility
We will take reasonable steps to communicate and address disruptions affecting orders or website services.
Events outside reasonable control may affect fulfilment, but do not automatically permit indefinite retention of payment or remove remedies required by law.
Nothing in these terms excludes or limits liability or rights that cannot lawfully be excluded, including applicable consumer and product-liability rights.
15. Changes to these terms
We may update these terms for future orders or website use and will identify the effective date.
The terms applicable when an order is placed continue to govern that order unless a lawful change is agreed with you or a legal requirement applies. Later updates will not retrospectively remove an accrued right.
16. Governing law and dispute resolution
These terms are governed by the laws of India.
You may contact our Grievance Officer for assistance or approach a consumer commission, court or other authority competent under applicable law. Using our internal complaint process is not a condition for exercising a statutory remedy.
17. Business details and grievance contact
Business: Zivanta Creations
Brand: Zivanta
Proprietor and Grievance Officer: Sumit Kumar Shukla
GSTIN: 09FHYPS8634E1ZC
Website: https://zivantacreations.com
Email: wecare@zivantacreations.com
WhatsApp: +91 7827876062
Registered business address:
Ground Floor, House No. 134, Swroopa Market, Gali No. 134, Salarpur, Greater Noida, Gautambuddha Nagar, Uttar Pradesh 201304, India.
Customer correspondence address:
House No. 134, Sector-102, Noida, Uttar Pradesh 201304, India.
For complaints, email us with the subject “Grievance – [Order Number]”.
We acknowledge consumer grievances within 48 hours of receipt and seek to redress them within one month of receipt, in accordance with applicable requirements.
Contact us for confirmed return instructions before sending any product to either address.