Effective date: 11-11-2026
Zivanta is operated by Sumit Shukla, sole proprietor as Zivanta Creations.
This Shipping Policy applies to orders placed on zivantacreations.com and explains our delivery coverage, shipping charges, estimated timelines and assistance with delivery issues.
1. Delivery coverage
We currently deliver within India only, to addresses serviceable by our delivery partners.
Serviceability depends on the delivery address and PIN code. If we cannot fulfil an order at the address provided, we will contact you about an appropriate solution or cancellation and refund.
We do not currently offer international shipping.
2. Free standard shipping
We offer free standard shipping to serviceable addresses within India.
The total payable, including applicable taxes and any separate payment-related charge, will be displayed before you confirm your order.
Any COD-related charge, where applicable, must be disclosed before purchase. We will not add an undisclosed shipping or handling charge after order confirmation.
3. Estimated delivery time
Our estimated delivery period is 5–7 business days from order confirmation.
This period includes order processing, packing, dispatch and courier transit. It is not an additional 5–7 days after dispatch.
Business days mean Monday to Friday, excluding public holidays.
Delivery timing may be affected by remote locations, public holidays, severe weather, transport disruptions or other genuine operational issues. We will communicate material delays when we become aware of them and assist with available options.
An estimated delivery period does not remove remedies available under applicable consumer law.
4. Order processing and payment
Before dispatch, we check the order details, product availability, payment status where relevant, and delivery serviceability.
Prepaid orders: Payment must be successfully verified before dispatch.
Cash on Delivery orders: COD is available where supported for the selected order and delivery location. We may contact you to verify the order or delivery details.
If a payment, verification or availability issue prevents fulfilment, we will contact you rather than leave the order pending indefinitely.
5. Dispatch and tracking
After dispatch, we will provide available courier and tracking details through the contact channel used for your order.
Tracking updates may take time to appear after a shipment is booked or handed to the courier. An order confirmation does not necessarily mean the parcel has already been dispatched.
You can refer to our Track your Order page or contact support if tracking details are unavailable or you need help understanding a shipment update.
6. Delivery information and address changes
Please provide:
- Your full name.
- A complete delivery address.
- The correct PIN code.
- A reachable mobile number.
- Any relevant landmark or access information.
For an address or contact-detail correction, contact us as soon as possible before dispatch. We will confirm whether the change can be made.
After dispatch, changes depend on the courier’s capabilities and cannot always be accommodated. A requested change is effective only once we confirm it.
7. Unsuccessful delivery attempts
If a delivery attempt is unsuccessful, contact us so that we can check the reason and help arrange the next step.
Please verify that your address and phone number are correct and respond to genuine delivery communications.
Any actual redelivery cost arising from an incorrect address or a customer-requested change will be explained and agreed before it is charged. We do not impose an automatic penalty merely because a parcel is returned by a courier.
Where Zivanta or its delivery partner is responsible for an error, we will investigate and provide an appropriate remedy without imposing an additional charge for correcting that error.
8. Delayed, missing or damaged shipments
Contact us promptly if:
- Your order has not arrived within the estimated delivery period.
- Tracking has stopped progressing.
- Tracking shows delivery, but you have not received the parcel.
- The parcel arrives damaged, incomplete or with the wrong product.
Provide your order number and a description of the issue. Photographs may help where available, but an unboxing video is not mandatory.
We will coordinate with the delivery partner and assess the appropriate remedy. A courier’s tracking status alone does not prevent you from raising a genuine non-delivery complaint.
For qualifying lost, undelivered, damaged, wrong or late-delivered orders, we will provide the remedy required by applicable law. The involvement of a courier does not remove Zivanta’s responsibility for its own sale and delivery obligations.
9. Cancellations, returns and exchanges
You may request cancellation before dispatch under our Cancellation Policy. Once an order has been dispatched, we may be unable to stop delivery.
Returns, exchanges, return-shipping costs and refunds are governed by our Return Exchange and Refund Policy.
Do not send a product to either of our listed business addresses without confirmed return instructions.
10. Contact and delivery assistance
For shipping or delivery questions, contact:
Zivanta Creations
Proprietor: Sumit Kumar Shukla
Email: wecare@zivantacreations.com
WhatsApp: +91 7827876062
Website: https://zivantacreations.com
Customer correspondence address:
House No. 134, Sector-102, Noida, Uttar Pradesh 201304, India.
Include your order number when contacting us about a shipment.
If your concern remains unresolved, please refer to our Grievance Redressal Policy.
Nothing in this Shipping Policy excludes or limits rights or remedies available under applicable Indian consumer law.