Effective date: 11-11-2026
Zivanta is operated by Sumit Shukla, sole proprietor as Zivanta Creations.
This policy applies to purchases made on zivantacreations.com for delivery within India. It explains our ordinary return and exchange offer, remedies for product or delivery problems, and refund procedures.
1. Our 3-day return and exchange window
You may request an ordinary return or exchange within 3 calendar days of receiving your order.
To submit a request, contact:
- Email: wecare@zivantacreations.com
- WhatsApp: +91 7827876062
Include your order number, the item concerned, the reason for your request and whether you prefer a return or exchange.
The 3-day period is the deadline to submit your request. It does not require the returned parcel to reach us within that period.
2. Conditions for ordinary returns and exchanges
For a change-of-mind return or exchange, the product must be:
- Unused, unworn, unwashed and unaltered.
- In its original condition.
- Returned with its original packaging and supplied tags.
- Returned with any supplied hygiene seal intact.
You may inspect the product without wearing it. Opening the outer delivery packaging alone does not make a return ineligible.
A change-of-mind request may be declined if it is submitted after the ordinary window or if the product has been worn, altered, damaged through customer handling, or returned without required supplied packaging, tags or an intact hygiene seal.
We will explain the reason for any declined request.
These conditions do not automatically prevent a genuine claim relating to a defective, wrong, damaged or misdescribed product.
3. Wrong, damaged, defective or missing products
If your order contains a wrong, damaged, defective, incomplete or materially misdescribed item, contact us as soon as reasonably possible.
Please provide your order number, a description of the issue and photographs or a short video where reasonably available.
An unboxing video is not mandatory. Its absence alone will not determine whether a genuine claim is accepted.
We will investigate and provide the appropriate remedy required by applicable law, which may include replacement or refund. We will not require you to accept an unwanted replacement or store credit instead of a monetary refund to which you are entitled.
Reporting promptly helps us investigate. However, the ordinary 3-day return window is not an absolute deadline for statutory claims, including a defect discovered later.
Original-packaging and unused-condition requirements will not automatically defeat a genuine defect or misdescription claim.
4. How the return process works
- Contact us: Submit your request through our official email or WhatsApp number.
- Receive instructions: We will review the request, explain eligibility and confirm collection arrangements or the return address.
- Pack the item: Package the product securely, including applicable packaging, tags and accessories supplied with it.
- Keep the receipt: Retain any courier tracking number or collection acknowledgement.
- Inspection and outcome: We will inspect the returned item and communicate the outcome, including the approved refund or exchange arrangements.
Please do not send products to an address without confirmed return instructions.
Where a product was never delivered, we will not require you to return an item you did not receive.
5. Return-shipping costs
For a qualifying product or fulfilment problem:
Zivanta bears reasonable return-shipping costs for wrong, damaged, defective or misdescribed goods. We will arrange collection where available. Otherwise, we will agree on a suitable alternative and reimbursement of reasonable documented shipping costs.
For an ordinary change-of-mind return or exchange:
The customer bears the actual return-shipping cost. If we arrange a paid collection, we will explain the cost before you agree to it.
We do not impose a restocking or refund-processing fee.
Standard outbound shipping is free within serviceable locations in India, as explained in our Shipping Policy.
6. Exchanges
An exchange request must meet the applicable conditions in this policy and is subject to the requested replacement being available.
We will confirm the replacement product and any genuine price difference before proceeding. Any additional payment requires your agreement.
If an eligible exchange cannot be fulfilled, we will offer an eligible return and refund rather than require acceptance of an unwanted substitute.
If the replacement item has a lower price, we will refund the difference through the applicable refund method.
7. Inspection and refund timelines
Where a return is reasonably required, the following timelines apply:
| Stage | Timeframe |
|---|---|
| Inspection of the returned product | Within 3 business days of receipt |
| Refund initiation after approval | Within 3 business days of approval |
| Prepaid refund appearing in the original account | Typically 7–10 business days after initiation, depending on the payment method and bank |
We will explain any issue identified during inspection and the reason for a declined request.
For an approved cancellation or refund that does not require a return, we will initiate the refund within 3 business days of approval.
Business days mean Monday to Friday, excluding public holidays.
The bank-credit period is separate from our refund-initiation period. Contact us if the refund has not appeared within the expected period so that we can provide the available refund reference and assist with tracing it.
8. Refund methods and amounts
Prepaid orders:
Refunds are issued to the original payment method used for the purchase.
Cash on Delivery orders:
Approved refunds are transferred to a verified bank account or UPI ID agreed with you. We will request only the information reasonably necessary to complete the transfer.
We never require your banking password, card security code, OTP or UPI PIN to issue a refund.
Refunds cover the amount actually paid for the returned or affected item, including applicable taxes. Where an order discount applies, its allocation will be explained transparently.
For a qualifying full-order refund arising from our fulfilment problem, applicable order charges paid will also be refunded.
We do not deduct payment-gateway processing fees from a refund owed to you. We do not replace an eligible monetary refund with store credit without your agreement.
9. Discounted products
Discounted or promotional pricing does not, by itself, remove the return, exchange or refund rights described in this policy.
Any applicable offer conditions must be disclosed before purchase. No sale or promotional condition removes statutory remedies for defective, wrong or misdescribed goods.
10. Order cancellations
You may request cancellation before dispatch without a cancellation fee.
After dispatch, we may be unable to stop delivery. We will check the available options and explain any applicable return procedure.
Please refer to our Cancellation Policy for complete details.
11. Consumer rights
Nothing in this policy excludes or limits rights available under applicable Indian consumer law, including relevant remedies for defective, deficient, misdescribed, undelivered or qualifying late-delivered goods.
Our ordinary return offer does not replace statutory rights or shorten a legally available claim period.
Where applicable law provides additional protection, that protection will prevail.
12. Contact and grievance redressal
For returns, exchanges or refund assistance, contact:
Zivanta Creations
Proprietor: Sumit Kumar Shukla
Email: wecare@zivantacreations.com
WhatsApp: +91 7827876062
Website: https://zivantacreations.com
Customer correspondence address:
House No. 134, Sector-102, Noida, Uttar Pradesh 201304, India.
This correspondence address is not an automatic return address. Please obtain confirmed return instructions before sending a parcel.
If your concern remains unresolved, email Sumit Shukla, Proprietor and Grievance Officer, with the subject “Return or Refund Grievance – [Order Number]”.
Please refer to our Grievance Redressal Policy for the complaint process.