Effective date: 11-11-2026
Zivanta is operated by Sumit Shukla, sole proprietor as Zivanta Creations.
This Product Disclaimer applies to products offered through zivantacreations.com. Please read it together with the relevant product description, Terms and Conditions, and Return Exchange and Refund Policy.
1. Nature of our products
Zivanta offers artificial or imitation jewellery, with a focus on everyday earrings.
Products are not represented as solid gold, solid silver, precious gemstones or another precious material unless the individual product listing expressly and accurately identifies that composition.
Terms such as “gold-toned” describe appearance or colour. Where a product is described as “gold-plated”, this refers to the stated surface coating and does not mean the entire item is solid gold.
Please review the individual listing for available information about the base material, plating, finish, dimensions, weight and closure type. Contact us before purchasing if a specification is unclear.
2. Product photographs and colour
We aim to display products accurately. Lighting, screen settings and photographic magnification may cause minor perceived differences in colour, shine or scale.
Please use the written dimensions and on-ear photographs, where available, to assess the product’s size.
Styling props, clothing and accessories shown in photographs are not included unless expressly identified as part of the product or package.
These explanations do not excuse a material difference between the product supplied and its advertised description, appearance, quantity or features.
3. Measurements, weight and comfort
Measurements and weights apply as stated in the individual listing. Any weight specification should identify whether it refers to one earring or a pair.
Where a measurement is described as approximate, minor measurement variations may occur. This does not permit a material mismatch with the advertised specifications.
The description “lightweight” refers to the product’s design and stated weight. Comfort also depends on individual preferences, fit, earring shape and closure type; it is not a guarantee of pain-free wear for every person.
4. Skin sensitivity and material claims
Individual sensitivities to jewellery materials can vary.
Do not assume that an item is nickel-free, hypoallergenic, allergy-free or dermatologist-approved unless the specific product listing expressly states a supported claim to that effect.
A material description or sensitivity-related claim does not guarantee that every individual will have the same experience. If irritation occurs, discontinue wearing the product.
Product information is provided to explain the item and its characteristics. It is not personalised medical advice.
5. Finish, plating and durability
The appearance and condition of jewellery may be affected by its materials, frequency of use, storage and exposure to moisture, cosmetics, chemicals or friction.
Unless expressly supported in the individual listing, products should not be assumed to be waterproof, sweatproof, permanently tarnish-free or resistant to every form of wear.
Where a specific durability or resistance claim is made, any relevant conditions or limitations should be disclosed with that claim.
General care guidance does not override an express product promise or remove remedies for a defect or inaccurate description.
6. General care guidance
Unless product-specific instructions state otherwise:
- Avoid direct contact with perfume, lotions, cleaning chemicals and similar substances.
- Keep jewellery dry and store it separately to reduce friction and tangling.
- Clean gently with a soft, dry cloth.
- Avoid abrasive cleaners and excessive rubbing of plated surfaces.
- Handle posts, closures and decorative components carefully.
Follow any additional care instructions supplied with the product.
Normal wear may affect a finish over time. However, we will assess product concerns fairly rather than automatically treating every finish or breakage issue as customer misuse.
7. Warranty
Zivanta does not provide an additional voluntary commercial warranty unless expressly offered in writing for a specific product.
This does not exclude applicable statutory rights, remedies for defective or misdescribed goods, or an express product promise that we are required to honour.
8. Product concerns, returns and refunds
If you receive a wrong, damaged, defective, incomplete or materially misdescribed product, contact us promptly with your order number and a description of the concern. Photographs may help us investigate where reasonably available.
Ordinary return or exchange requests must be submitted within 3 calendar days of delivery, subject to our Return Exchange and Refund Policy.
That ordinary window is not an absolute deadline for statutory claims, including a defect discovered later. Image, colour, care or sensitivity explanations in this disclaimer do not remove remedies available under applicable law.
9. Contact us
For product specifications, care questions or concerns about an item, contact:
Zivanta Creations
Proprietor: Sumit Kumar Shukla
Email: wecare@zivantacreations.com
WhatsApp: +91 7827876062
Website: https://zivantacreations.com
Customer correspondence address:
House No. 134, Sector-102, Noida, Uttar Pradesh 201304, India.
For an unresolved complaint, please refer to our Grievance Redressal Policy. Contact us for confirmed return instructions before sending any product.
10. Consumer rights
Nothing in this disclaimer excludes or limits rights or remedies that cannot lawfully be excluded under Indian law.
Where applicable law provides protection beyond the explanations in this disclaimer, that protection will prevail.