Effective date: 11-11-2026
Zivanta is operated by Sumit Shukla, proprietor as Zivanta Creations (“Zivanta”, “we”, “us” or “our”).
This Privacy Policy explains how we collect, use, share and protect personal information when you visit zivantacreations.com, purchase our products or contact us.
Our online store uses WordPress and WooCommerce. We also use Google Analytics and Meta Pixel, subject to the privacy choices described below.
1. Information we collect
Depending on how you interact with us, we may collect:
- Contact information: Your name, email address and mobile number.
- Delivery and billing information: Your address, PIN code and information necessary to fulfil an order or issue an invoice.
- Order information: Products purchased, order value, payment status, transaction references, delivery details and return or refund records.
- Account information: Information you provide when creating or maintaining an account, where this feature is available.
- Customer communications: Messages, feedback, complaints and photographs or other information you choose to send when requesting assistance.
- Technical information: IP address, browser and device information, pages visited, referring pages and interactions with our website.
- Privacy preferences: Your choices concerning cookies, analytics, advertising and optional marketing.
For an approved Cash on Delivery refund, we may request the bank-account or UPI details necessary to transfer the refund.
2. How we use your information
We use relevant information to:
- Process orders and verify payments.
- Arrange delivery and communicate order updates.
- Handle cancellations, returns, exchanges and refunds.
- Answer questions and resolve complaints.
- Maintain customer accounts where enabled.
- Detect fraud, prevent misuse and protect our website.
- Maintain records required for tax, accounting and other legal purposes.
- Understand website performance and measure advertising, subject to applicable permissions.
- Send promotional communications where you have separately chosen to receive them.
We collect and use information for identified purposes and obtain consent where required. Placing an order does not automatically subscribe you to promotional messages.
If information is necessary to complete an order and you choose not to provide it, we may be unable to fulfil that order.
3. Cookies and similar technologies
Our website uses cookies and similar technologies for different purposes.
Essential technologies support functions such as your shopping cart, checkout, security, account login where enabled, and remembering privacy preferences.
Analytics technologies help us understand how visitors use our website.
Advertising technologies help us measure campaigns and, where permitted, show relevant advertisements.
You can accept or reject optional analytics and advertising through our cookie controls. You can change your choices later through Cookie Preferences.
Rejecting optional technologies does not prevent you from purchasing. You can also manage cookies through your browser, although blocking essential cookies may affect shopping or account functions.
Optional analytics and advertising technologies are activated according to your choices and applicable requirements.
4. Google Analytics
We use Google Analytics to understand website traffic and interactions, such as product views, shopping activity and completed purchases.
When enabled with the required permission, Google Analytics may receive technical identifiers, device and browser information, approximate location and information about website interactions.
We do not intentionally send names, email addresses, phone numbers or payment credentials to Google Analytics.
Google may process information outside India. You can manage our optional analytics through Cookie Preferences.
For more information, read How Google uses information from sites or apps that use its services.
5. Meta Pixel and advertising
We use Meta Pixel to measure the effectiveness of advertisements and, where permitted, support relevant advertising on Meta services.
When enabled with the required permission, Meta Pixel may receive online identifiers, browser and device information, and events such as viewing a product, adding an item to the cart or completing a purchase.
Meta may associate this information with your activity on its services according to its own policies and your settings.
You can manage our optional advertising technologies through Cookie Preferences. Meta also provides privacy and advertising controls within its services.
Read Meta’s Privacy Policy and Cookie Policy for further information.
If we introduce additional advertising-data sharing, we will provide the necessary notice and obtain any required permission before that processing begins.
6. Payments and refunds
Online payments are handled by the payment provider displayed at checkout, including Razorpay where enabled.
We receive information needed to confirm and reconcile transactions, such as payment status, transaction references and refund status. Payment providers may process information under their own privacy policies and legal obligations.
Enter payment credentials only through the authorised payment interface. Our support team does not require your card security code, banking password, OTP or UPI PIN to process a complaint or refund.
7. Sharing information
We share relevant information where reasonably necessary with:
- Courier and logistics partners to deliver orders and manage collections.
- Payment providers to process payments, verification and refunds.
- Hosting, maintenance and technology providers to operate and secure the store.
- Communication providers to send permitted order updates or other messages.
- Google and Meta when their technologies are enabled as described above.
- Professional advisers and public authorities where necessary for legal, accounting, dispute-resolution or regulatory purposes.
We limit disclosures to the relevant purpose and use appropriate safeguards where required.
We do not sell customer information for a separate monetary payment. Sharing connected with analytics and advertising is explained in this policy.
8. Processing outside India
We sell and deliver within India, but some service providers may process information in other countries.
Where information is processed outside India, we take steps appropriate to our role to comply with applicable transfer requirements and restrictions. We do not represent that every technology provider stores information exclusively in India.
9. Retention of information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal obligations.
For example:
- Order, invoice and payment records may be retained for required tax, accounting and transaction-record purposes.
- Support and complaint records may be retained to resolve concerns and maintain necessary dispute records.
- Account information may be retained while an account remains active, subject to deletion requests and lawful retention needs.
- Optional marketing information is retained until permission is withdrawn or the information is no longer needed, subject to necessary records of your preferences.
We review retained information and delete or anonymise it when the relevant purpose and any required retention period have ended. Some information may remain temporarily in restricted backups until those backups are securely replaced or deleted.
10. Security
We use reasonable technical and organisational safeguards appropriate to our operations to protect personal information against unauthorised access, misuse, alteration or loss.
These include appropriate access restrictions and security measures for the systems and services we use. No online service can guarantee complete security.
Where a security incident creates a notification obligation, we will respond in accordance with applicable law.
11. Your choices and privacy requests
You may contact us to request:
- Access to information we hold about you.
- Correction of inaccurate or incomplete information.
- Deletion where applicable.
- Withdrawal of consent for processing based on consent.
- Assistance with other privacy rights available under applicable law.
Send requests to wecare@zivantacreations.com. We may request proportionate verification before disclosing, changing or deleting information.
Requests are assessed under applicable law. We may need to retain certain information for legal obligations, existing transactions or the establishment or defence of legal claims. Where a request cannot be fully met, we will explain the relevant reason.
You can withdraw optional marketing permission through an available unsubscribe mechanism or by contacting us. Essential order, refund, security and legal communications may continue where necessary.
Withdrawal applies to future processing and does not invalidate processing lawfully completed beforehand.
12. Children’s information
Orders should be placed by adults aged 18 or above.
We do not knowingly seek children’s personal information or knowingly target children through behavioural advertising. If you believe a child has provided personal information to us, contact us so that we can investigate and take appropriate action.
13. External websites
Our website may link to third-party websites or services. Their handling of information is governed by their own policies.
This does not remove Zivanta’s responsibility for information processing that we control.
14. Changes to this policy
We may update this policy to reflect changes in our services, processing practices or applicable law. The effective date will identify the applicable version.
Where a material change requires a separate notice or fresh consent, we will provide that notice or obtain that consent before carrying out the relevant processing. An update does not retrospectively authorise unrelated use of information.
15. Contact and grievance redressal
For privacy questions, requests or complaints, contact:
Zivanta Creations
Privacy and Grievance Officer: Sumit Kumar Shukla, Proprietor
Email: wecare@zivantacreations.com
WhatsApp: +91 7827876062
Website: https://zivantacreations.com
Registered business address:
Ground Floor, House No. 134, Swroopa Market, Gali No. 134, Salarpur, Greater Noida, Gautambuddha Nagar, Uttar Pradesh 201304, India.
Customer correspondence address:
House No. 134, Sector-102, Noida, Uttar Pradesh 201304, India.
Please use the subject “Privacy Request” or “Privacy Grievance” when emailing us.
We acknowledge consumer grievances within 48 hours of receipt and seek to redress them within one month of receipt, subject to applicable requirements. Your right to approach a competent statutory authority remains unaffected.