We understand the excitement of waiting for your jewellery.

Most ready-to-ship orders are processed within 1–2 business days. After dispatch, estimated delivery generally takes:

• 3–5 business days for Delhi NCR and major metro cities
• 5–7 business days for other urban locations
• 7–10 business days for remote locations

As soon as your order is shipped, you will receive a tracking link through email, SMS or WhatsApp.

Tracking updates may take up to 24–48 hours to appear after dispatch. If the expected delivery date has passed or the tracking has not moved for an unusual period, contact us with your order number at wecare@zivantacreations.com or WhatsApp us at +91 7827876062.

Yes, you may request a cancellation or modification before the order is dispatched.

Please contact us as quickly as possible and share:

• Your order number
• Registered phone number
• The change or cancellation required

Once an order has been handed over to the courier, it may no longer be possible to cancel or change it.

Address, product or quantity changes are not guaranteed after order processing has started. If the order has already been dispatched, the applicable Return, Exchange & Refund Policy will apply after delivery.

Please do not worry. Contact us preferably within 48 hours of delivery, and we will help you investigate the issue.

Send us:

• Your order number
• Clear photographs of the product
• A photograph of the outer package and shipping label
• A short explanation of the issue
• An unboxing video, if available

An unboxing video is recommended because it helps us verify missing-item and transit-damage claims, but its absence will not automatically reject a genuine complaint.

After verification, an eligible case may be resolved through a replacement, exchange or refund.

Eligible products may be returned or exchanged within 7 calendar days of delivery, provided they are:

• Unused and unworn
• Returned with their original tags and packaging
• Free from perfume, cosmetics, moisture or signs of use
• Returned with every part of the original set

For hygiene reasons, earrings, ear cuffs, nose pins and similar pierced jewellery cannot be returned only because of a change of mind. However, they may still qualify for a remedy if they arrive damaged, defective, incorrect or materially different from their description.

A reverse-pickup charge of ₹99 may be deducted for a preference-based return. Zivanta Creations

will bear reasonable return costs where we supplied a damaged, defective or wrong product.

After the returned product reaches us, it will normally be inspected within 3 business days.

Once the refund is approved, it will generally be initiated within 5–7 business days.

For prepaid orders, the refund will ordinarily be sent to the original payment method. For Cash on Delivery orders, the refund may be processed through UPI or bank transfer after the required details are verified.

Your bank or payment provider may take additional time to reflect the amount after we initiate the refund.

We will never ask for your card PIN, CVV, UPI PIN, internet-banking password or OTP to process a refund.

Zivanta focuses on lightweight everyday earrings for work and weekends. Before choosing a pair, check its listed materials, weight, dimensions, closure and care instructions.

Skin sensitivity and comfort vary. Waterproof, anti-tarnish or hypoallergenic performance should only be relied on where the specific product listing supports that claim.

If you’re unsure about a detail, send us the product link and your question—we’ll help you understand the available specifications before you order.

The finish can change over time depending on the materials, coating, exposure and care. Moisture, perspiration, cosmetics and friction may affect its appearance.

To help protect your earrings, wipe them gently with a soft, dry cloth after wearing, let them dry completely and store them separately in a protective pouch or box. Avoid direct perfume sprays, harsh cleaners and abrasive polishing. Follow the product-specific care instructions, and rely on waterproof or anti-tarnish claims only where expressly stated for that item.

We aim to show each design’s colour, finish and shape accurately. Lighting and screen settings can cause slight differences in appearance, while close-up photographs can make earrings appear larger.

Zivanta focuses on lightweight everyday styles for work and weekends. Comfort depends on the design, fit and your preferences. Check the listed dimensions, weight and on-ear photographs where available. If a measurement is missing, share the product link with us before ordering—we’ll help clarify it.