Cancellation Policy

Effective date: 11-11-2026

Zivanta is operated by Sumit Shukla, sole proprietor as Zivanta Creations. This Cancellation Policy applies to orders placed on zivantacreations.com.

1. Cancellation before dispatch

You may cancel your order before it has been dispatched, without a cancellation fee.

To request cancellation, contact us promptly:

Please provide your order number and the email address or mobile number used to place the order. We will check the dispatch status and confirm the outcome of your request.

For an eligible cancellation, we will refund the amount paid for the cancelled items. If the entire order is cancelled, we will refund the full amount paid for that order. No cancellation or payment-gateway processing fee will be deducted.

For an unpaid Cash on Delivery order, no payment is due for the cancelled items.

2. Cancellation after dispatch

Once an order has been handed to the courier, we may be unable to stop its delivery. Contact us immediately so that we can check whether interception is possible.

If the shipment cannot be stopped, any ordinary return or exchange will be handled under our Return Exchange and Refund Policy, including the applicable 3-calendar-day request window from delivery.

This does not restrict remedies available under applicable law for defective, damaged, wrong, misdescribed, undelivered or qualifying late-delivered goods.

3. Changes to an order

For changes to your delivery address, contact details or selected products, contact us before dispatch.

We will confirm whether the requested change is possible. A requested amendment is effective only once we confirm it. Any change to the product or amount payable requires your agreement.

4. Cancellation by Zivanta

We may need to cancel an order if an item becomes unavailable, payment cannot be verified, the delivery address is not serviceable, or a genuine operational issue prevents fulfilment.

We will explain the issue and offer an appropriate solution or cancellation. If we cancel an order or cannot supply an item, we will refund the corresponding payment without charging a cancellation fee.

If a genuine pricing or listing error is identified, we will contact you about the available options in accordance with applicable law. We will not automatically charge a higher amount or substitute a different product without your agreement.

5. Refund method and timeline

For an approved cancellation, we will initiate the refund within 3 business days.

Prepaid refunds will be issued to the original payment method. After initiation, the amount typically takes 7–10 business days to reflect, depending on the payment method, bank and payment provider. This credit period is separate from our refund-initiation period.

If a refund is delayed, contact us with your order number. We will provide the available refund reference and assist with tracing the payment.

For this policy, business days mean Monday to Friday, excluding public holidays.

6. Consumer rights

This policy does not exclude or limit rights available under applicable Indian consumer law. Where the law provides a remedy beyond this policy, that remedy remains available.

7. Contact and complaints

For cancellation assistance, contact:

Zivanta Creations
Email: wecare@zivantacreations.com
WhatsApp: +91 7827876062

If your concern remains unresolved, contact Sumit Shukla, Proprietor and Grievance Officer, through the same email address with the subject “Cancellation Grievance – [Order Number]”. Please refer to our Grievance Redressal Policy for the complaint process.

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