Effective date: 11-11-2026
Zivanta is operated by Sumit Shukla, sole proprietor as Zivanta Creations.
This Grievance Redressal Policy explains how customers and website users can raise concerns relating to zivantacreations.com, and how we record, investigate and address those concerns.
1. Scope of this policy
You may contact us about concerns relating to:
- Orders, cancellations and delivery.
- Wrong, damaged, defective or misdescribed products.
- Returns, exchanges and refunds.
- Payment failures, duplicate payments or disputed charges.
- Product information, pricing or undisclosed charges.
- Customer service or website functionality.
- Personal information, privacy preferences or marketing communications.
- Any other concern relating to your dealings with Zivanta.
You may contact the Grievance Officer directly without first completing a separate customer-support process.
2. Grievance Officer and contact details
Name: Sumit Shukla
Designation: Proprietor and Grievance Officer
Business: Zivanta Creations
Email: wecare@zivantacreations.com
WhatsApp: +91 7827876062
Website: https://zivantacreations.com
Customer correspondence address:
House No. 134, Sector-102, Noida, Uttar Pradesh 201304, India.
Registered business address:
Ground Floor, House No. 134, Swroopa Market, Gali No. 134, Salarpur, Greater Noida, Gautambuddha Nagar, Uttar Pradesh 201304, India.
3. How to submit a grievance
You may submit a grievance by email, WhatsApp or written correspondence using the details above.
For email complaints, the suggested subject is:
Grievance – [Order Number or Brief Description]
Please provide, where relevant:
- Your name and a contact method.
- Your order number or transaction reference.
- A description of the issue and relevant dates.
- The resolution you are seeking.
- Supporting invoices, screenshots, photographs or earlier correspondence, where available.
An order number is not required for a concern unrelated to a purchase. If you cannot locate a relevant order or transaction reference, provide the information available so that we can help identify the record.
An unboxing video may assist with a product investigation, but it is not mandatory. Its absence alone will not determine whether a genuine complaint is accepted.
The suggested email subject and supporting documents help us investigate; they are not conditions for registering a grievance.
4. Acknowledgement and complaint reference
We will acknowledge receipt of a consumer grievance within 48 hours of receiving it.
We will record the grievance, provide a complaint reference and share a copy of the complaint as recorded. Please tell us if any part of that record is inaccurate or incomplete.
Use the complaint reference when following up so that we can locate the relevant correspondence.
5. Investigation and redressal
The Grievance Officer will review the complaint and the available records. Where necessary, we may seek relevant information from you or contact a courier, payment provider or another service provider involved in the matter.
We will redress consumer grievances within one month from the date of receipt, in accordance with applicable requirements.
Our response will explain the findings, the decision and any corrective action or remedy. Where a request cannot be accepted, we will explain the relevant reasons.
We will request additional information promptly where reasonably necessary. Such a request does not automatically restart or extend the grievance-redressal timeline.
Our process does not require you to accept store credit, a substitute product or another settlement in place of a remedy to which you are legally entitled.
6. Payment and refund grievances
For a payment concern, include the transaction date, amount, order number and payment reference where available.
Do not send banking passwords, card security codes, OTPs or UPI PINs. We do not require these credentials to investigate a complaint or process a refund.
We will verify the available payment records and coordinate with the relevant payment provider where necessary. Zivanta remains responsible for its own order, cancellation and refund obligations.
The grievance-redressal period is separate from refund-processing and bank-credit periods. It does not permit us to delay an otherwise payable refund until the end of the one-month complaint period.
Applicable refund procedures and timelines are explained in our Cancellation Policy and Return Exchange and Refund Policy.
7. Privacy-related grievances
For concerns about personal information, consent, correction, deletion or marketing preferences, contact the same Grievance Officer with the suggested subject “Privacy Grievance”.
We may request proportionate verification before disclosing or changing personal information. We will request only information reasonably necessary to verify and investigate the concern.
Privacy requests and complaints will be handled under our Privacy Policy and applicable law.
8. If you remain dissatisfied
You may ask the Grievance Officer to reconsider the response and provide additional relevant information. We will explain the outcome of that review.
You may also approach the National Consumer Helpline:
Website: https://consumerhelpline.gov.in
Telephone: 1915
You retain the right to approach a competent consumer commission, court or other statutory authority as available under applicable law.
Using our internal grievance process, seeking reconsideration or contacting the National Consumer Helpline is not a mandatory condition for exercising an otherwise available legal remedy.
9. Complaint information and confidentiality
Complaint information will be handled according to our Privacy Policy and used for investigation, resolution, necessary recordkeeping and legal obligations.
Relevant information may be shared with authorised personnel, service providers, advisers or authorities where reasonably necessary for those purposes.
We will not use a complaint submission as automatic consent to unrelated promotional communications.
10. Preservation of consumer rights
This policy does not restrict rights or remedies available under applicable Indian law.
Our ordinary 3-day return-request window does not impose a general deadline for filing grievances or remove statutory remedies for defective, misdescribed or otherwise qualifying goods.
Where an applicable legal requirement provides additional protection, that requirement will prevail.
11. Updates to this policy
We may update this policy to reflect changes in our contact details, complaint process or applicable law. The effective date will identify the relevant version.
An update will not retrospectively remove rights relating to an existing complaint.